· Michael Blair
Movers offer valuation rather than insurance, and the included level pays by weight regardless of what the item was worth. It is the most commonly misunderstood part of a moving contract.
Released value
The included option, free, paying a set amount per pound per article. A heavy old sofa and a light expensive laptop are settled the same way — by weight.
For anything valuable and light, that is close to no coverage at all.
Full value protection
The paid option, under which the mover must repair, replace or pay the current value of a damaged item. It costs more and it is what most people assume they already have.
Read the deductible and whether high-value items must be declared separately, because undeclared items above a threshold are commonly excluded.
- Released value pays by weight — very little
- Full value protection repairs, replaces or pays value
- High-value items usually need declaring separately
- Homeowner policies rarely cover goods in transit
- Photograph valuables before loading, with condition visible
Your own insurance
Homeowner and renter policies rarely cover possessions while a third party is transporting them. Check rather than assume, and ask specifically about goods in transit.
Separate transit insurance exists and is worth pricing for a high-value move.
Making a claim
Note damage on the delivery paperwork before the crew leaves, since signing a clean receipt makes a later claim considerably harder.
Photograph everything on arrival and file promptly, within the window stated in the contract.