· Michael Blair
Moving estimates come in three legal forms, and the difference decides whether the price you were given is the price you pay. Most disputes trace back to nobody explaining which one was issued.
The three types
A non-binding estimate is a guess and can rise on the day based on actual weight or hours. A binding estimate fixes the price for the listed inventory. A binding not-to-exceed estimate caps the price but lets it fall if the actual weight is lower.
The last is the best for a customer and is worth asking for by name.
Why a quote rises
Items not on the original inventory, access that differs from what was described — stairs, a long carry from the truck, an elevator — and packing that was assumed to be done and was not.
A quote given without a survey, in person or by video, is a guess about all three.
- Ask for binding not-to-exceed where possible
- Insist on a survey, in person or by video
- Declare everything, including the garage and the loft
- Describe access honestly at both ends
- Get any change in writing before loading continues
Local versus long distance
Local moves in Tennessee are usually priced hourly with a crew size, so the variables are how long it takes and how many people.
Interstate moves are priced by weight and distance and fall under federal rules, which give you specific rights including a written estimate and a dispute process.
The day-of conversation
If the crew says the price has changed, stop and get it in writing before loading continues. Once possessions are on a truck the negotiating position changes entirely.
A reputable mover will explain the change against the inventory. A hostage situation is a recognised scam and should be reported.